Privacy Policy

1. Introduction

Petvella (“we”, “our” or “us”) respects your privacy. This Privacy Policy explains how information may be collected, used and protected when you visit our website or contact our clinic.

2. Information We Collect

We may collect contact details you submit, such as your name, email address and phone number; information about your pet that you choose to share; appointment or enquiry details; and basic technical information such as browser type and website usage data.

3. How We Use Information

We use information to respond to enquiries, manage appointment requests, provide customer support, improve our website and meet applicable legal obligations.

4. Sharing Information

We do not sell personal information. We may share information with service providers who help operate our website or communications, or where required by law or necessary to protect rights and safety.

5. Data Security and Retention

We use reasonable safeguards designed to protect information. No online transmission or storage system can be guaranteed completely secure. We retain information only as long as reasonably needed for the purposes described or as required by law.

6. Your Choices

You may contact us to request access, correction or deletion of information, subject to applicable legal requirements.

7. Cookies

Our website uses essential cookies and privacy-friendly analytics to support functionality and understand site performance. You can manage cookies through your browser settings.

8. Contact

For privacy questions, contact privacy@petvella.com or call +1 (555) 284-0196.